The AI receptionist for HVAC companies.
Your phone rings hardest when your techs are busiest: the first cold snap, the first heat wave. Frontdesk AI answers while you're on a job and after hours, books service calls and tune-ups, takes down the address and the problem, and passes calls to your team when a person is needed.
- Heating and cooling
- Furnace repair
- Air conditioning
- Heat pumps
- Boilers
A free demo in your browser: just allow your mic and talk. Prefer a walkthrough? Book a demo
Example call
My furnace stopped working. Can someone come out tomorrow?
I'm sorry to hear that. I can book you in for 8 AM tomorrow. Can I get your address and the furnace make, if you know it?
Why calls get missed
Busy season means missed calls.
When every tech is out and the phone won't stop, the next caller tries the next company.
- 01
Everyone's on a job
You can't take a call from an attic or a rooftop, and a small shop rarely has someone at a desk.
- 02
Weather brings calls all at once
A cold snap or a heat wave sends several homeowners to the phone at the same time. One person can only take one call.
- 03
Breakdowns don't keep hours
No-heat and no-cooling calls come at night and on weekends, when voicemail is all a caller gets.
On the phone
What happens when homeowners call.
Six calls every HVAC company gets, and what Frontdesk AI does with each one.
“My furnace stopped working.”
Flags it as urgent and puts the call through to your on-call tech, following the rules you set (urgent-call routing on Business).
“Can I book an AC tune-up?”
Offers the open times and books it during the call, within your plan and a supported integration.
“How much is a service call?”
Shares your call-out fee and pricing guidelines, exactly as you set them.
“Do you install heat pumps?”
Explains what you offer, takes down the home and the job, and books the estimate.
“Do you service my area?”
Answers from the service area you give us, and books the visit if you do.
“Do you have a maintenance plan?”
Explains your plans as you've described them, and passes the enquiry to your team.
Know every job that called, between jobs.
Every call is summarised with the caller's details and what they need, so you can check in from the truck and call back the ones that matter.
Real results
Results from a real 30-day deployment.
Actual Frontdesk AI call and booking data from a GTA clinic deployment.
calls handled
appointments booked
after-hours calls handled
in booking value
*Estimated from the service prices of the 48 appointments booked.
About 1 in 7 of those calls came in after hours.
Customer reactivation · clinic case study
Add-on · +C$199/monthOne text campaign. C$2,082 in booking value in the first two weeks.
A GTA clinic texted past clients it hadn't seen in months, inviting them back.
- texts delivered to past clients who hadn't visited in 4 to 11 months
- 575texts delivered to past clients who hadn't visited in 4 to 11 months
- of them booked again
- 13of them booked again
- appointments booked
- 18appointments booked
- in booking value
- C$2,082in booking value
Texts sent 19 and 25 September 2026; appointments counted to 3 October 2026. Booking value is the listed price of each appointment booked, before HST: not revenue, profit or a monthly figure.
Read the full case studyFits around you
You decide when Frontdesk AI answers.
Use it as your receptionist, as backup for your team, or just for the hours you're closed. You can change it as you go.
Your team answers as usual. If nobody can pick up, Frontdesk AI takes the call.
A call right now (6:33 PM)Frontdesk AI answers.
Your phone number
Keep your number.
You don't need a new phone number or a new phone system. Calls are forwarded to Frontdesk AI for the coverage you choose. Forwarding options depend on your phone provider, and we'll walk you through it during setup.
Your booking tools
Works with the tools you already use.
We start by checking the scheduling system you already use. Every plan includes one supported booking-software integration, so appointments land where your team already looks. You don't have to switch software. Tell us what you use.
Unsupported system, or none? We'll assess an integration and quote any custom work, or discuss a suitable scheduling option with you during onboarding.
Pricing
Every plan is open 24/7.
Done-for-you setup on every plan. Monthly or annual billing.
All prices in Canadian dollars (CAD), excluding applicable taxes.
Showing monthly prices.
Enterprise
For multiple locations and custom requirements, with 3,000 minutes a month, dedicated support and both add-ons included within the agreed scope.
Starter
Calls answered and simple bookings, for one person.
Billed monthly
- Minutes included
- 150/month
- Setup payment, upfront
- C$149
- 1 staff calendar, 1 appointment type
- Basic lead capture and booking
- Simple transfer to one number
- Standard support
Professional
Confirmations, rescheduling and more booking options, for small teams.
Billed monthly
- Minutes included
- 500/month
- Setup payment, upfront
- C$249
- Up to 3 staff calendars, multiple appointment types
- SMS confirmations, rescheduling and cancellations*
- Configurable workflows and booking rules
- Up to 2 calls at once
- Standard support
Business
Turn more calls into customers: follow up, route urgent calls, see what's working.
Billed monthly
- Minutes included
- 1,000/month
- Setup payment, upfront
- C$449
- Missed-lead follow-up and urgent-call routing
- Advanced workflows and staff-specific booking rules
- Advanced reporting
- Up to 5 calls at once and up to 20 staff calendars
- Priority support
*Where your connected booking system supports it. All plans include 24/7 answering, call summaries, call transfer and all three answering modes.
7-day live trial
You pay the setup payment upfront and we set everything up. Then try Frontdesk AI on your real calls for 7 days. Cancel during the trial for a full setup refund; continue and your setup payment comes back as credit. How credit works
Optional add-ons for Professional and Business. Cost extra, billed monthly, also on annual plans.
Customer reactivation +C$199/month
Texts past customers to invite them back and book again.
Google review automation +C$99/month
Asks customers for a Google review and replies to the reviews you get.
FAQ
Questions HVAC companies ask us.
Something we haven't covered? Ask us directly.
I work on my own. Is this for me?
Yes. Starter (C$99/month) answers while you're on a job, captures callers' details and books into one calendar with one appointment type, with 150 minutes a month. If you want text confirmations, rescheduling or more appointment types, Professional (C$299/month) adds them.
What happens with no-heat calls at night?
You decide what counts as urgent. With urgent-call routing on Business, those calls are put through to your on-call number, following the rules you set. On every plan it takes the caller's details so you can call back. It doesn't promise a response time.
What if several people call at once?
Business answers up to five calls at once, and anyone beyond that waits on hold with music instead of hitting a busy signal. If a caller hangs up while waiting, Business sends them a follow-up text so the job doesn't go elsewhere. Starter answers one call at a time and Professional up to two, with extra callers on hold.
Will it follow up with callers who didn't book?
On Business, missed-lead follow-up texts reach out to callers who didn't book, so the job doesn't go elsewhere.
Can it book straight into our calendar?
We start by checking the system you already use; each plan includes one supported booking-software integration. If yours isn't supported yet, we'll assess it and quote any custom work. No scheduling software? We'll discuss a suitable option with you during onboarding.
Do I need to change my phone number?
No. You keep your number. We give you a Frontdesk AI number, and you forward calls to it through your phone provider. You control the forwarding: for example, Frontdesk AI can pick up only after a set number of rings, only when your line is busy, or only after hours.
What happens when a caller needs a real person?
It transfers or escalates the call to your team, following the rules we agree with you during setup. If a question goes beyond what it knows, it escalates instead of guessing.
What does it cost, and how does the trial work?
Plans are C$99/month, C$299/month and C$499/month (Starter, Professional and Business), or 10 monthly payments for 12 months on annual billing. Each plan has a setup payment, paid upfront (C$149, C$249 and C$449). We set everything up, then you try it on your real calls for 7 days. Cancel during the trial for a full setup refund; continue and the setup payment comes back as credit. All prices in Canadian dollars (CAD), excluding applicable taxes.
Guides
More for your business.
What missed calls cost an HVAC company.
A simple sum, using your own call log and job values, to see what's going to voicemail each month.
Read the 6-minute guideHVAC after-hours calls: what can't wait.
Sort every night call into three groups before the phone rings, so the right ones wake you up.
Read the 7-minute guide
Book a demo
Keep your front desk open 24/7.
Leave your details and we'll set up a short call. We'll look at how your business handles calls, show you how Frontdesk AI would work for you, and answer your questions.
- Hear it handle calls like yours
- Find the right plan, coverage and billing
- See how booking would work for your business