Terms and conditions

About these terms

These terms cover Frontdesk AI's AI receptionist plans and add-ons. Enterprise arrangements, custom integrations and other custom work follow the written quote you accept. Questions: [email protected].

Plans, prices and taxes

All prices in Canadian dollars (CAD), excluding applicable taxes. The standard plans are Starter (C$99/month), Professional (C$299/month) and Business (C$499/month). Enterprise starts at C$1,499/month and is priced by quote.

Monthly billing is charged each month. Annual billing is paid upfront as quoted: 10 monthly payments for 12 months of service (C$990 for Starter, C$2,990 for Professional and C$4,990 for Business). The annual saving applies to the base subscription only, not to setup payments, extra minutes or add-ons.

Setup payments

Each plan has a setup payment, collected upfront before onboarding: C$149 for Starter, C$249 for Professional and C$449 for Business. Enterprise setup starts at C$999. It covers configuring Frontdesk AI around your business.

Live trial

Each standard plan includes a 7-day live trial on your real calls. One live trial per business, per plan. The trial isn't free: the setup payment is collected upfront.

The 7-day live trial starts when you forward your calls to your configured Frontdesk AI number.

Cancel within the 7-day live trial and we refund your setup payment in full. Enterprise trial and onboarding terms are agreed in the written quote.

Setup credit

Monthly billing: On monthly billing, your setup payment comes back as credit of up to C$50 on each monthly subscription invoice, starting with your first paid invoice, until all of it has been credited. By plan: Starter C$50 + C$50 + C$49, Professional 4 × C$50, then C$49 and Business 8 × C$50, then C$49. Your plan price doesn't change while credit is applied.

Annual billing: On annual billing, you pay the annual subscription as quoted. Your setup payment becomes account credit you can use toward add-ons, campaigns or your next renewal. It isn't deducted from your first annual invoice.

Unused credit carries over when you change plans and isn't increased when you upgrade. It expires if you cancel, and it can't be paid out in cash after the trial refund period.

Enterprise setup credit applies where it's agreed in the written quote.

Minutes and extra usage

Starter includes 150 minutes, Professional includes 500 minutes and Business includes 1,000 minutes in each monthly service period. Each monthly service period comes with a fresh minute allowance, also on annual billing. Unused minutes don't roll over, and there's no annual minute pool. Minutes beyond your allowance are billed at your plan's per-minute rate.

Extra minute rates: C$0.75 on Starter, C$0.65 on Professional and C$0.55 on Business; Enterprise from C$0.45.

Add-ons

Customer reactivation (+C$199/month) and Google review automation (+C$99/month) are optional on Professional and Business. They're never preselected, cost extra and are billed monthly, also on annual billing, with no annual price or discount. They aren't available on Starter, and they're included in Enterprise within the agreed scope.

Customer reactivation: Weekly batches of up to 250 eligible past customers, chosen using criteria we agree with you. Our standard targeting policy leaves out customers whose last visit was more than 24 months ago. It isn't a fixed monthly allowance or a promise to contact the same people again and again. Every message follows consent rules and includes a way to opt out.

Google review automation: Review requests go to customers after a completed service. Replies run in the mode you choose: automatic; approval required; or hybrid, where 4- and 5-star reviews get automatic replies and 3 stars or fewer wait for your approval. The reply mode only controls replies. It doesn't change which customers are asked for a review. We can't promise more reviews, higher ratings or the removal of negative reviews.

Booking software, integrations and custom work

Each standard plan includes one supported booking-software integration. Staff calendars are schedules inside that one system; a plan's calendar allowance isn't a number of separate systems.

We assess your existing system first. Unsupported systems, extra platforms and complex or custom integrations are assessed and quoted separately. Features such as rescheduling and cancellations work only where the connected system supports them.

Upgrades, downgrades and cancellation

• Monthly upgrades take effect immediately, with the subscription difference prorated. Your setup credit is kept and there's no new setup payment; extra configuration work may be quoted separately.
• Monthly downgrades take effect at your next renewal, with no penalty. You need to fit within the lower plan's features and calendar limits. Your setup credit is kept.
• Annual upgrades take effect immediately, with a prorated difference for the rest of the annual term. Annual downgrades take effect at the next annual renewal.
• Monthly plans can be cancelled before the next renewal. Service continues through the period you've paid for, and unused setup credit expires.
• Additional booking platforms aren't included with an upgrade and are quoted separately.

Your responsibilities

• Give us accurate information about your business during onboarding and tell us when it changes, such as services, hours, prices and policies.
• Set up call forwarding with your phone provider to the Frontdesk AI number we give you. Forwarding options and any provider charges depend on your provider.
• Respond to us during onboarding and the trial. If you stop responding during onboarding or the trial, we may cancel the onboarding or trial after reasonable, documented attempts to reach you.
• Have the consent your customers' messages require, and tell us about opt-outs you receive directly.
• Make sure callers are told when calls are recorded; we set your greeting with you during setup.

Service limitations

• Frontdesk AI answers from the information you give it. AI can make mistakes, including in call summaries, so check anything important.
• Starter answers one call at a time, Professional up to two at once and Business up to five. Higher limits are available on request. Callers beyond your limit wait on hold with music, and on Business, anyone who hangs up while waiting gets a follow-up text.
• It isn't an emergency service. Urgent-call routing passes calls to the people you choose and can't guarantee that someone answers.
• It depends on your phone provider, call forwarding, your booking system and third-party services working as expected.
• We don't guarantee bookings, revenue, reviews, ratings or that every call is answered. Published results come from one business; yours will depend on your calls.

Privacy

How we handle personal information, including call data and text messages, is described in our privacy policy at tryfrontdesk.ca/privacy.

Changes to these terms

We update these terms when our offer changes. The date at the top shows the latest version.