Plans and pricing.

Starter suits one person who needs calls answered and simple bookings: one calendar, one appointment type and a simple transfer to one number. Professional adds up to 3 staff calendars, multiple appointment types, text confirmations and rescheduling. Business is for businesses that want calls turned into customers: missed-lead follow-up, urgent-call routing, advanced workflows and reporting, priority support and up to 20 calendars. Not sure? Tell us how you take calls today and we'll suggest the plan that fits.

The calendar count isn't the main difference. Business adds missed-lead follow-up, urgent-call routing, advanced workflows with staff-specific booking rules, advanced reporting and priority support. A small team that gets urgent calls, or loses enquiries it can't call back in time, often needs those more than extra calendars.

Starter answers one call at a time, Professional up to two at once and Business up to five. Higher limits are available on request. Callers beyond your limit wait on hold with music, and on Business, anyone who hangs up while waiting gets a follow-up text. If callers often ring at the same moment, Business is the plan for that.

Starter covers one staff calendar, one appointment type and one supported booking-software integration, with standard booking rules, a standard FAQ setup and a simple transfer to one configured number. It doesn't include text confirmations, rescheduling or cancellations, custom workflows, urgent-call routing, missed-lead follow-up or advanced reporting, and add-ons aren't available on it.

Each plan includes one supported booking-software integration. We start by checking the system you already use. Unsupported systems, extra platforms and complex integrations are assessed and quoted separately, and you don't have to switch software.

An integration is the connection to one booking system; calendars are the staff schedules inside it. Business's 20 calendars are 20 schedules in one connected system, not 20 systems.

Each monthly service period comes with a fresh minute allowance, also on annual billing. Unused minutes don't roll over, and there's no annual minute pool. Minutes beyond your allowance are billed at your plan's per-minute rate. Extra minutes cost C$0.75 on Starter, C$0.65 on Professional and C$0.55 on Business.

Your plan's setup payment: C$149 for Starter, C$249 for Professional and C$449 for Business. The trial isn't free: the setup payment is collected before onboarding.

The 7-day live trial starts when you forward your calls to your configured Frontdesk AI number. One live trial per business, per plan.

Cancel within the 7-day live trial and we refund your setup payment in full. After that, it comes back as credit instead, and it has no cash value.

On monthly billing, your setup payment comes back as credit of up to C$50 on each monthly subscription invoice, starting with your first paid invoice, until all of it has been credited. For example, on Business: the first 8 invoices are C$449, the 9th is C$450, then C$499.

On annual billing, you pay the annual subscription as quoted. Your setup payment becomes account credit you can use toward add-ons, campaigns or your next renewal. It isn't deducted from your first annual invoice.

Unused credit carries over when you change plans and isn't increased when you upgrade. It expires if you cancel, and it can't be paid out in cash after the trial refund period.

No. Customer reactivation (+C$199/month) and Google review automation (+C$99/month) are optional on Professional and Business, billed monthly even on annual plans. Enterprise includes both within its agreed scope.

We text eligible past customers to invite them back and book again, so the customer list you already have keeps bringing in appointments. Weekly batches of up to 250 eligible past customers, chosen using criteria we agree with you. Our standard targeting policy leaves out customers whose last visit was more than 24 months ago. It isn't a fixed monthly allowance or a promise to contact the same people again and again. Every message follows consent rules and includes a way to opt out.

Replies run in the mode you choose: automatic; approval required; or hybrid, where 4- and 5-star reviews get automatic replies and 3 stars or fewer wait for your approval. The reply mode only controls replies. It doesn't change which customers are asked for a review. We can't promise more reviews, higher ratings or the removal of negative reviews.

On annual billing, the base subscription is paid upfront: 10 monthly payments for 12 months (C$990 for Starter, C$2,990 for Professional and C$4,990 for Business). Add-ons and extra minutes are billed monthly, and the annual saving applies only to the base subscription.

Yes. All prices in Canadian dollars (CAD), excluding applicable taxes.

Yes. Monthly plans can be cancelled before your next renewal; service continues through the period you've paid for. Upgrades take effect immediately with the difference prorated, with no new setup payment, though extra configuration work may be quoted. Downgrades take effect at your next renewal, with no penalty, as long as you fit the lower plan's limits. On annual billing, upgrades are immediate with a prorated difference for the rest of the term, and downgrades take effect at the next annual renewal.

Our standard policy is to keep call data for 14 days, unless your business agrees a different period with us. The privacy policy explains what this covers and how to make a request.

Not without your written consent. Results we publish don't name or identify the business, and we never publish your callers' or customers' personal information.